Buckley Heating & Cooling

Buckley Heating is trying hard to dig themselves out of years of poor reviews from unhappy customers. I have service contracts with Buckley on multiple boilers. They have responded quickly to and resolved satisfactorily multiple emergency (eg no heat) calls. They made appointments and showed up to perform maintenance work. Their technicians appeared to be qualified and communicated well with me. I'm 2 years in to the maintenance contracts. No complaints.

$99.95 CHARGE FOR NO REASON! Their NEW Policy in March 2024 states you must order minimum 75 Gallons a year. OK fine. But, they are BACK DATING IT TO 2023 (when there was no Policy in place). So, now I have to pay $100.00 for no reason and if I don't pay they will come take my Tank!
Lowest scum Company I have ever dealt with!

Make that Zero Stars.
They consistently have the highest prices on home heating fuel in RI.
We had a service contract with them for 2+ years and then finally switched companies...it was a huge mistake to keep them as long as we did. At the time I thought paying more for fuel and having a contract with them would give me peace of mind. We ending up paying Many Hundreds of Dollars More--which was a huge stress for us!
$6.69 a gallon? That did it for me. I think it's very fair to say that they are overpriced and price gouge and really
SWITCHING COMPANIES IS EASY...JUST DO IT!

Could not be less impressed by this company. Failed to deliver propane while we are on an automatic refill plan. Propane ran out and they told us it would be a week to get us heat in mid January. I wouldn't expect this service from a budget provider, let alone one that charges such astronomical prices. We will be taking our business elsewhere. If you're thinking of using them, do yourself a favor and run.

I never bother to write reviews and never write negative reviews, but Buckley is honestly the worst company I've ever dealt with. We knew the heating oil was overpriced but we liked having one company for everything....HVAC service, oil, propane, and installation. We've worked with them for about a year and the technicians are terrific but the office staff and especially the scheduling dept. are just awful. It's been one problem after another and a real last of honesty and accountability. The last straw was them not showing up to deliver our heating oil. When we told them we were almost empty and we told they'd come next week. Seriously?? We called a local company that was pleasant and responsive and coming today.

Possibly the worst business I have ever had to deal with. Absolutely no local contact to help resolve problems and on several occasions have tried to charge for " Inspections" which they initiate and are completely unnecessary. Have spent hours on the phone with random customer service reps who typically are pleasant, but they have no authority to resolve problems. Prices are not competitive, and you get locked in to staying with them as they hit you with additional fees if you try to leave.

Poor customer service. Aggressive sales tactics And non-stop calling. Surprise charges 2 months after I closed the account. Not good. Not good at all.

Forget this business. Last winter they tried charging me for propane that was not delivered. Lucky I was home when the truck came. The driver checked the tank and left without rolling the hose out. I got a bill a week later. I wonder how many times that happens and the customer doesn't catch it?
They mock up 200 percent for simple replacements like air filters. That's a big time price gouge and a sure sign of a failing business.
They don't keep to their appointments and they don't call you when they're running late. They have absolutely no customer appreciation. They think your time is not important much like the doctors offices that over-book and then leave you sitting and waiting for extended periods of time. My neighbor inspected the alleged "filter" they replaced. I'm wheelchair disabled and can't get into the basement. Wrong size filter was installed.
Picture below.

Find someone else. I was recently charged $1.00 a gallon over the prevailing rate for heating oil. This is just price gouging of their customers.

As for plumbing, I have had them do work on my oil burner and almost every time (unless it was just routine maintenance) it took longer than expected. I had an indirect water heater put in by them, and it took them over a month to complete the job.

I have a current problem right now and I cancelled my contract with them just so that I can have anyone but them come and take a look at the problem.

I tried and tried to give these guys a chance. But the reality is that their technicians do not have enough technical expertise to properly diagnose and make the necessary repairs.

I have a 8 year old boiler that was overheating one of the zones. I called them initially for a service call and they stated that a zone valve was stuck and they manually unstuck the valve. I was enrolled in a service agreement with them so thankfully it was fully covered.

After a few hours it was evident that the fix didn't work.
They came back out a few days later and said the motor on the valve has to be replaced. Okay cool. Quick fix.

After a few hours it was evident that the fix didn't work.
They came back and wasn't exactly sure what to do. But said the actual mechanical valve should be replaced. Okay I said let's schedule it.

Another technician came out and said he didn't think the mechanical valve change will work and pretty much left. I had to call the manager and ask why they would schedule a valve change and not actually do it. Personally I think they forgot to order the part. Okay whatever. They scheduled it. Finally a technician came out
and changed the actual zone valve. Technician said I was good to go.

After a few hours it was evident the repair didn't work.
I called and asked that they send an experienced tech. A few days he came out and stated that another taco zone valve seemed to be broken and replaced it. He said he was very confident that this would fix it.

After a few hours it was evident the repair didn't work.

Catch the drift? What's the point in signing up for a service agreement when they cannot solve the problem. And the service agreement is highly suspect. Parts prices are inflated gigantically so their quote on quote discount with no diagnostic fees and after hours fees are all bs.

I ended up calling Sunshine Oil Company out of Bristol RI. These guys fixed the problem in one shot and prices were very reasonable.